Talk with our technical experts

Email Helpdesk

Online Portal

See below

Call Helpdesk

+44 (0)1865 954300

*UPDATE 18/08/2020, 10:00AM:

We are currently experiencing technical issues with our phone line. We are working hard to fix this issue and aim to have this solved as soon as possible. In the meantime, please send your support query to our email: *


We know there may be software issues from time to time and that you may require assistance in resolving these. With our customer portal you can easily log, track and search through your issues relating to our PLM product portfolio and Siemends software.

We are always open to suggestions to improve the resources available on our portal, so if you have any feedback feel free to email us at:

The customer portal supports two user profiles; Portal Administrator User and Portal User. The Portal Administrator will have access to view all support cases logged under their company credentials, whereas a Portal User is only able to view their specific cases.

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Join a Webex

At OnePLM, we make use of Webex application-sharing software in order to benefit you and our engineers. We will send you an invite for our engineer to solve your problem remotely, as well as guide you through a solution when necessary.

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